Shipping policy

Digital Delivery Policy

1. Digital products only

QUERION Studio currently sells digital opportunity intelligence reports supplied electronically as downloadable PDF files.

No physical product is shipped. No postal delivery, courier service, collection point or physical delivery charge applies to these purchases.

2. Delivery method

After successful payment, the purchased report will normally be made available through one or more of the following methods:

  • a download link on the order confirmation or order status page;
  • an email sent to the address used during checkout;
  • the customer’s order history or account area, where supported by the selected digital delivery system.

The exact delivery method may depend on the application used by QUERION Studio at the time of purchase.

3. Delivery timing

Digital delivery normally begins shortly after the payment has been successfully authorized.

Delivery may be temporarily delayed when:

  • payment remains pending or requires additional verification;
  • the order is subject to fraud or security review;
  • the email address entered during checkout is incorrect;
  • a technical issue affects the store, payment provider or digital delivery service.

A delayed email does not necessarily mean that the order has failed. Customers should also check their spam, junk and promotions folders.

4. Purchased edition

Each order provides access only to the specific report edition identified on the product page and order confirmation.

Future editions, substantial updates and newly researched versions are not included unless expressly stated before purchase.

Minor technical corrections to the purchased edition may be supplied without creating a new commercial edition.

5. Download limits and access period

Any download limit, access period or account-access condition applicable to a report will be disclosed on the relevant product page before purchase.

Customers must not share, publish, resell, distribute or make a private download link available to third parties.

QUERION Studio may deactivate links that are being misused, without affecting any mandatory consumer rights.

6. Incorrect, missing or unusable files

If a customer receives:

  • the wrong report;
  • a corrupted file;
  • an incomplete file;
  • a download link that does not work;
  • or no access after successful payment,

the customer should contact QUERION Studio through the Contact page and provide:

  • the order number;
  • the email address used for the order;
  • the public title of the purchased report;
  • a brief explanation of the issue.

Where appropriate, QUERION Studio may resend the link, restore permitted access or provide a corrected copy of the purchased edition.

7. Customer responsibilities

Customers are responsible for:

  • providing a valid and accessible email address;
  • maintaining access to the email account used for purchase;
  • using a device and PDF reader capable of opening the report;
  • storing a permitted personal copy of the purchased edition;
  • protecting their account and download links against unauthorized access.

8. Statutory rights

Nothing in this Digital Delivery Policy excludes or restricts mandatory rights relating to defective, inaccessible or non-conforming digital content under applicable consumer law. European consumer rules provide remedies when purchased digital content is faulty or does not conform to the contract.