Refund policy

Refund and Digital Content Policy

1. Scope

QUERION Studio sells digital opportunity intelligence reports supplied electronically as downloadable PDF files. No physical product is shipped.

2. Immediate digital delivery

Paid reports may be made available immediately after payment.

Where permitted by applicable law, customers who expressly request immediate access before the end of any statutory withdrawal period consent to the immediate start of digital delivery and acknowledge that their right of withdrawal may be lost once delivery begins.

The validity of that acknowledgment depends on the consent and confirmation requirements applicable to the purchase.

3. When a refund or replacement may be available

QUERION Studio will review requests involving:

  • a duplicate purchase or duplicate charge;
  • delivery of the wrong report;
  • a corrupted or technically unusable file;
  • failure to receive access after reasonable troubleshooting;
  • a material discrepancy between the purchased report and its public description;
  • any refund, remedy or cancellation required by applicable consumer law.

Where appropriate, QUERION Studio may first restore access, resend the download link or provide a corrected copy of the purchased edition.

4. Situations that are generally not refundable

Except where required by applicable law, refunds are generally not offered when:

  • the purchased report has already been accessed or downloaded and the customer validly consented to immediate digital delivery;
  • the customer changes their mind after delivery;
  • the customer decides not to use the report;
  • the opportunity does not match the customer’s personal skills, budget or commercial preferences;
  • the customer expected information that was not included in the public product description;
  • the customer requests a future edition or update that was not included in the original purchase.

QUERION Studio does not guarantee that an opportunity will produce revenue, investment returns or a successful business outcome.

5. Purchased editions

Each purchase covers the specific report edition identified on the product page and order confirmation.

Future editions, substantial updates and newly researched versions are not included unless expressly stated.

Minor corrections to the same edition may be supplied without creating a new edition.

6. Requesting assistance or a refund

To request assistance, use the QUERION Studio Contact page and provide:

  • the order number;
  • the email address used for the purchase;
  • the title of the report;
  • a clear explanation of the issue.

Requests will be reviewed individually. Approved refunds will be returned through the original payment method, subject to the processing times of the payment provider.

7. Statutory consumer rights

Nothing in this policy excludes or restricts any mandatory rights available to consumers under applicable law, including rights relating to non-conforming, defective or inaccessible digital content.